WYNN MACAU - HOTEL ROOM BOOKING SYSTEM
UX Strategy, UI Design, Mobile App Development, Responsive App Development
Wynn Macau is a luxury hotel and casino resort in Macau. It ushered in a new era of sophisticated resort choices in the burgeoning Chinese territory. With the succeed of garnering 7 Forbes Five-Star Awards, Wynn Resorts opened "Wynn Palace" in 2017 as their second luxurious integrated resort in Macau.
The existing hotel room booking by marketing host is using a manual process. With over 2,700 exquisitely furnished rooms across Wynn Macau and Wynn Palace, it put pressure on their staffs to be correct in all details of their work at all the times, inconsistency in data entry, room for errors, miskeying information etc.
EFFECTIVE BOOKING SYSTEM
In an effort to achieve a more effective way to help the gaming customer to book a hotel room and also help the marketing team to have better control of the hotel room allotment. DigiSalad worked closely with the client from user journey map, wireframe, user interface design, all the way to development to deliver a new efficient system is to replace the manual process.
REAL-TIME AND FLEXIBLE APPROVAL PROCESS
The new system has given a flexible approval process and real-time integration with Opera, GENESIS Customer Management (GCM), and GENESIS Commission based program play (CBPP) systems. Allow marketing host to request new booking based on their team's allotment, as well as edit and cancel a booking. Marketing host can able to see real-time information of hotel room allotment and reservation information.
SECURITY CONTROL AND USER PRIVILEGE
We understand the importance of security. We have used IP whitelisting to control the access of the system. If the marketing host is outside Wynn's property, two factors authentication requires to verify themselves. The system also supports multiple users with limited or full access. An admin can create and assign rights to specific users and restrict the data they can access, delete or update.